Our students tell us they feel safe and cared for when they are with us. This is confirmed in our most recent OFSTED and SCIES (Safeguarding Children in Education Settings) inspection reports. We really do work Together In the Pursuit of Excellence and strive to create a Culture of Recognition, where all students are praised and recognised when they do well.

We have a number of teams within school whose roles are to ensure the wellbeing and safety of all students under our care:

  • Our Guidance Team is led by Mrs Darling (Deputy Headteacher) and includes Mr Tyrrell (Assistant Headteacher), five Guidance Team Leaders and seven Form Tutors within each year group.
  • Miss Franks leads the Student Support Team, which includes six Learning Mentors and a Family Support Worker.
  • Mrs Darling leads the Safeguarding Team, which is made up of 3 Deputy Safeguarding leads: Miss Franks, Miss Boulton and Miss Haney.
  • We also liaise very closely with external agencies, including Children's Social Care, Cheshire Police, MyCWA, Visyon, CAMHS and the School Nurse team.

At CHS we provide support for all students in order to remove barriers to learning, be this at classroom, form group or year group level. We also implement bespoke intervention plans for students with additional pastoral needs.  

If you have any concerns or queries, we usually recommend contacting your child's form tutor in the first instance, who will then be able to direct you to the most appropriate member of staff. Alternatively you can email your child's Guidance Team Leader. A full list of Form Tutors and Guidance Team Leaders can be found in the 'Contact Us' section of the website. Click to be redirected.

Mrs Darling, Mr Tyrrell, Miss Franks, Miss Boulton and Miss Haney can all be contacted via the main school telephone line: 01260 730123 or by email:

A list of emergency helplines and other useful contact details can be found on the 'Someone who can Help' section of this page (tab above) and more specific information with regard to e-Safety and social media and gaming can be found within our  section in the Parent/Carer area of this website.

Useful documents, including information on support from external agencies can be found on the 'Helpful Information' section of this page.

We value the close working relationship between home and school and know just how important this is in order to help students achieve. We love to hear about our students' successes and achievements outside of school time, so please do help us to celebrate by sharing photos and stories with your child's form tutor or emailing them to our dedicated Success hotline: success@congletonhigh.com. We will then share these on our social media channels (Facebook, Instagram and Twitter) and in our half-termly .

Someone Who Can Help

Please do not struggle to cope alone. If you are worried about yourself or somebody else, there are many people that you can speak with in school. If you would rather talk to someone outside of school, or need help when school is closed, you will find contact details below of organisations who will be able to work with you to find solutions or direct you to the help you need.


How they can help


Getting in touch


The Mix Helpline
Support with challenges, from mental health, finances, homelessness, finding a job, relationship break-ups to drugs.

Tel: 0808 8084994 3pm-12am (free call) 

Crisis Messenger 24/7 - Text: THEMIX to 85258

You can also email and webchat via the website

Child Safety    

Part of the National Crime Agency, which helps children stay safe online.

Contact CEOP via their website to make a report.

Cheshire East Domestic Abuse Hub
A single point of contact and information for families affected by domestic abuse.

Tel: 0300 123 5101
Out of hours: 0300 123 5012 or 0300 123 5022
Text: 07771 941 464 

A free and confidential 24 hour telephone/ email/ online information and advice service for children.

Tel: 0800 1111
(free call and won't show on the telephone bill)
Email from your 'locker':
Chat online:

Anti-Bullying Alliance
A useful website for young people and parents/carers worried about bullying

Visit the website to find advice, information and sources of help.
Mental Health    

 Provides NHS treatment and support to young people, aged 0-16, who are experiencing mental health difficulties.

Tel: 01625 712042
Out of hours helpline 5-10pm Mon-Fri/ 12-8pm Sat/Sun: Tel: 01244 397644

Hopeline UK/ Papyrus
If you are having thoughts of suicide or are concerned for a young person who might be, contact HOPELINEUK for confidential support and practical advice - 9am-midnight.

Tel0800 068 4141
Text0786 0039967


An online mental wellbeing community.

Join the Kooth community via the website to message or live chat

You can access confidential emotional support at any time by telephone or email.

Tel: 116123 (free call)
emailjo@samaritans.org (up to 24hr response time)

A free, confidential, anonymous text service dealing with issues including abuse, bullying, depression, anxiety and self-harm. 

Crisis Messenger 24/7 - Text: 85258 

A charity that supports the emotional health of children, young people and their families.

6 Chantry Court, Forge St, Crewe CW1 2DL
Tel: 01260 290000
Text: 0750 8074748

Mental Health Crisis line:
Cheshire: 0800 145 6485 (free call)
Staffs: 0300123 0907 (Option 1)

Young Minds
Free 24 hour mental health support.

Crisis Messenger 24/7 - Text: YM to 85258. (free)


akt - Albert Kennedy Trust
akt supports lgbtq+ young people (16-25) who are facing or experiencing homelessness or living in a hostile environment.

Manchester Branch
Staffed 10am-4.30pm Monday-Friday:
50 Oak Street
Northern Quarter
Manchester M4 5JA
Tel: 0161 228 3308

You can also live chat, refer yourself/another person to akt, and complete an enquiry form via the website

Supports transgender, non-binary and gender-diverse children, young people, and their families.

Tel: 0808 8010400 Mon-Fri 9am-9pm
Crisis Messenger 24/7 - Text: MERMAIDS to 85258 (free)

Switchboard LGBT+ Helpline
Confidential help, support and information for anyone considering issues around their sexuality and/or gender identity.

Tel: 0300 3300630 10am-10pm every day

email:  (emails usually replied to within 72 hours)

Chat online via the website

The Proud Trust
Supports LGBT+ young people through youth groups, peer support, mentoring programs and the online chat service.

Webchat via website 12pm-6pm Tues/Thurs 
Eating Disorders    

Beat Eating Disorders
Information and support for anyone dealing with eating disorders.

Tel: 0808 801 0677

Cheshire and Merseyside Adolescent Eating Disorder Service (CHEDS)


For urgent help, call 0800 145 6485 or start a text conversation with a trained volunteer by texting BLUE to 85258
Drug and Alcohol Issues    

Talk to Frank
A free service for young people, sharing honest facts and advice about drugs and alcohol.

Tel: 0300 1236600
Text: 82111
Live Chat 2-6pm:

Change, Grow, Live
A charity that can help with challenges including drugs, alcohol, health and wellbeing

Visit the website to chat online or find local sources of help for your particular issue.

Rehab 4 Addiction
An advisory and referral service for people who suffer from alcohol, drug and behavioural addiction.

Tel: 0800 140 4690
Mobile: 0345 222 3508
Online Enquiry Form:



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